Keep Connected and Carry on Caring

With Connecting Britain, your business can effortlessly coordinate patient interactions, smoothly handle appointments, and promptly address every healthcare need. Let us join forces with you, guiding your business to reach its full potential.

Here, productivity and patient experiences work together to steer you towards success in the healthcare and care industry.

Whether you’re all about voice, video, messaging, or a mix of these, we’re here to make sure your communication solution aligns perfectly with your goals.

Our mission? To ensure that your solution goes above and beyond, transforming your business from just efficient to absolutely exceptional.

Doctors

Appointment Management:

Streamline appointment scheduling and patient requests with integrated solutions.

Customised Communication Solutions:

Designed specifically to cater to the unique requirements of doctors practices and GP surgery’s.

Call Queueing:

Automated features and bespoke queueing features for easy communication.

Care Agency

Client Scheduling System:

Simplify appointment booking procedures with an effective client scheduling system.

Service Coordination:

Boost operational efficiency across your business with the use of mobile or desktop app.

Patient Satisfaction:

Guarantee that clients and caregivers can reach your agency without facing busy lines, ensuring timely assistance and information

Care Homes

Internal Communication:

Simplify internal comms for swift responses to residents’ requirements with our Mobile App.

Family Outreach:

Enable families to stay in touch with residents and receive updates about their well-being through room phones.

Emergency Response:

Implement reliable emergency call systems or call screening for residents’ safety.

Why Choose Connecting Britain?

Patient-Centric Collaboration

At Connecting Britain, we value patient-centric care. Our telephony solutions are designed to simplify communication between healthcare providers and patients, enhancing patient care experiences with tailored features.

Emergency Response Solutions

In healthcare, time is critical, especially during emergencies. Our telephony systems come with advanced features for quick and reliable communication in crucial situations. Prioritising patient safety, our solutions equip healthcare institutions for effective emergency responses, potentially saving lives.

Integration Capabilities

Seamless integration is at the core of our telephony solutions. We understand the importance of Electronic Health Records (EHRs) and other healthcare platforms in maintaining accurate patient information. Our systems seamlessly integrate with these platforms, streamlining administrative processes and enhancing overall healthcare efficiency.

Our Popular Features

Call Queueing

Don’t let busy phone lines frustrate patients during peak hours. Our call queue feature ensures that incoming calls are handled efficiently. Callers are placed in a queue and greeted with a customised message, assuring them that their call will be attended to promptly.

Call Queue Call Back

Never miss a patient inquiry or request again. With our call back feature, callers in the queue have the option to receive a call back if their wait time exceeds a certain threshold. This allows patients to go about their day, without being tethered to the phone.

Virtual Receptionist

Think of our virtual receptionist as your round-the-clock professional greeter. Available 24/7, it ensures that patients always receive a warm and welcoming response, even outside regular office hours. This personalised touch enhances patient interactions and improves overall satisfaction.

Integration with CRM’s

Seamlessly integrate your phone system with appointment management software for real-time updates. Integrations with existing CRM’s can ensure that your staff is instantly informed of any changes, preventing scheduling conflicts and maximising efficiency.