At Connecting Britain, we strive to provide the very best service to our clients and pride
ourselves on building strong, lasting relationships. However, we understand that mistakes
can happen, and issues may arise. What matters most is how we address and resolve them.

What to do If you are unhappy
If you’re dissatisfied with any aspect of the service or contract you have with us and wish to
raise a formal complain, please do so by emailing complaints@connecting-britain.com.

Our office hours are Monday to Friday, 9:00 am to 5:30 pm, excluding Bank Holidays. We’ll do
our best to resolve your concern immediately. If we’re unable to resolve it straight away, we’ll
keep you informed about the steps we’re taking and how long we expect it to take.

If you’re still not satisfied with the resolution, you can request to speak with a department
manager. Alternatively, you can write to us explaining why you’re unhappy, and we’ll respond
within 30 working days.

Our address Is:
3, Caxton Road
Fulwood, Preston,
PR2 9ZZ

Our email address is:  complaints@connecting-britian.com 

We carefully monitor all complaints to help us improve and ensure the same issues don’t arise
for others. If something has gone wrong, we want to know about it. Your feedback allows us
to put things right and deliver an even better service in the future.

Communications Ombudsman
Connecting Britain is a proud subscriber to the Communications Ombudsman, an
independent and free service available to support customers with unresolved complaints.
If you feel your complaint has not been resolved to your satisfaction, you can contact the
Ombudsman for further assistance.

For more information visit their website at

www.commsombudsman.org
Or contact them directly at 0330 440 1614
Email: enquiry@commsombudsman.org
Post: Communications Ombudsman,
P.O. Box 730, Warrington WA4 6WU

Other Information
If you remain dissatisfied after following our complaints process, you can escalate your
concern to Ofcom, the UK’s regulator for the communications industry.

While Ofcom cannot resolve individual complaints, they can offer advice and ensure your
issue is appropriately addressed.

You can contact Ofcom at:
Website: www.ofcom.org.uk
Phone: 0300 123 3333

Address:
Ofcom, Riverside House
2a Southwark Bridge Road
London
SE1 9HA