Hosted Phones
At Connecting Britain, we offer state-of-the-art hosted phones on a reliable and resilient platform. As the PSTN switch-off approaches, now is the ideal time to future-proof your business with VoIP, the future of telephony.
Reliability and Resilience
99.99% Uptime Guarantee and Failover Capability.
Feature Rich Platform
Our hosted phone solutions are packed with features that enhance your communication experience. Find out more…
Enhanced Connectivity with Remote Apps
Stay connected no matter where you are with our web and mobile apps. Business calls from anywhere with an internet connection.
Futureproof and Scalable
Adapt your phone system as your business evolves.
What Are Hosted Phones?
Hosted phones, also known as Hosted VoIP (Voice over Internet Protocol), are advanced phone systems that use the internet to manage and transmit calls. Unlike traditional PTSN (Public Switched Telephone Network) systems that rely on physical phone lines, hosted phones leverage cloud technology, offering more flexibility, scalability, and cost-effectiveness.
How They Replace PTSN
With the upcoming PSTN switch-off, hosted phones provide a seamless transition to modern communication. Hosted phones eliminate the need for traditional phone lines, offering superior features like voicemail to email, call queuing, and virtual receptionists. They are reliable, scalable, future-proof and cost effective, ensuring your business stays connected and competitive.
Web App
All the features of our hosted phone system directly accessed through your desktop or laptop.
Mobile App
Make and receive business calls from anywhere with an internet connection, without disclosing your personal number.
Features to Fit your Business Needs
Our hosted phone systems are packed with a wide range of features designed to enhance your business operations. These features are crafted to streamline communication, improve efficiency, and ensure you never miss an important call.
With our tailored solutions, you can select the features that best fit your business, helping you stay connected and competitive in today’s fast-paced environment.
Automatically forwards voicemails to your email, ensuring you never miss an important message.
Manages incoming calls efficiently, placing callers in a queue and ensuring they are attended to in order.
An automated system that greets callers and routes them to the appropriate department or individual.
Easily contact us to add or remove lines and features as your business grows, ensuring your phone system evolves with your needs.
Customised call routing based on business hours, holidays, and special events, ensuring calls are handled appropriately at all times.
Engage callers with custom music or messages while they are on hold, enhancing the caller experience.
Automated messages for missed calls that can provide important information and direct callers to leave a voicemail.
Offer callers the option to receive a call-back instead of waiting on hold, improving customer satisfaction.
Access all phone system features from your mobile device, allowing you to make and receive business calls on the go.
Use all phone system functionalities through a desktop or laptop browser, ensuring you stay connected from anywhere.
Easily set up and manage conference calls with multiple participants, facilitating seamless group communication.
Automatically forward calls to another number or device, ensuring important calls are never missed.
Display caller information, helping you identify who is calling and making it easier to prioritise calls, available across all devices.
Temporarily block all incoming calls, sending them directly to voicemail, allowing you to focus on important tasks without interruptions.
Record calls for training, quality assurance, and compliance purposes, ensuring you have a record of important conversations.
Simplify internal communication with direct extension dialling, making it easy for employees to connect with each other.
Access detailed reports and analytics on call patterns, durations, and outcomes, helping you optimise your communication strategy.
An automated menu system that allows callers to select options using their phone keypad, directing them to the appropriate resource.
Seamlessly transfer calls to the appropriate person or department without dropping the call, ensuring a smooth caller experience.
Create groups of extensions that ring simultaneously or in a specific order, ensuring calls are answered promptly.
Web Application
Connect with Ease:
Our Web App gives you all the functions of a desk phone, accessed through your desktop or laptop browser.
Simply open the app, log in, and you’ll have full access to your business phone system.
Whether you’re at your desk, working remotely, or on the go, the Web App allows you to manage all of your calls and communications without the need for a physical phone.
How the Web App Can Help Your Business
Seamless Functionality
The Web App includes all the features of your hosted phone system, from call handling to voicemail and advanced features like call queuing. It’s designed to keep you connected and make managing customer interactions as easy as possible, all without needing additional hardware.
Anytime, Anywhere Access
With the Web or Mobile App, your team can collaborate and engage with customers from anywhere, on any device. This kind of flexibility within a business is invaluable, where hybrid and remote setups are becoming more common.
Customer-Centric Features
The Web App brings all the powerful features of a desk phone to your browser, helping you provide faster, more efficient customer service. With options like quick call transfers, voicemail-to-email, and call history, you have everything you need to deliver exceptional service right at your fingertips.
Mobile Application
Stay Connected Anywhere:
Our Mobile App brings the power of your business phone system directly to your mobile device, allowing you to answer and make business calls from anywhere without revealing your personal number.
Simply download the app, log in, and you’ll have a seamless extension of your work phone right in your pocket.
Benefits & Flexibility of the Mobile App
Unified Syncing Across Devices
Sync your status and presence across all devices so colleagues and customers can see your availability in real-time. With a single click, you can make or answer calls, allowing you to stay responsive and engaged with your team and clients.
Professional Privacy
Make and receive calls from your business line without disclosing your personal number. Whether you’re meeting clients or working remotely, the Mobile App allows you to maintain a professional presence from any location.
Set Working Hours
With the ability to define your working hours, you control when calls come through, ensuring you stay connected only when you need to be. Calls outside of your chosen hours can go to voicemail or be handled as you prefer, so you can protect your downtime.
Connecting Britain, Connecting You
With our Web and Mobile Apps, you can take your business communications anywhere—seamlessly connecting through your desktop, laptop, or mobile device.
Designed to give you full control and flexibility, our apps keep you and your team engaged and connected wherever work takes you.
Book a consultation today to see how our Hosted Telephony can transform your business.